Refund policy

Please read our return policy and read the product description for each product as the return policy may vary based on the product, supplier and other factors. To start a return, you can contact us at hello@mimistylez.com with the subject line "Returns".

The product must be returned to the address on the package the product came in. You’ll also need the receipt or proof of purchase.

Please see more information on the three return policies below:

1. MimiStylez Boutique will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

   Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.

   • Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
   • Shipping and handling charges are non-refundable. 
   • Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 
   • Please allow us 5 - 7 business days from the day we receive the returned package to process.
   • We will email you after return has been processed to confirm what has been done.

   Final sale and non-returnable categories

   Bodysuits Face masks Intimates/Lingerie Jewellery Swimwear

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Gift Cards
Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mimistylez.com